Find answers to common questions about ordering, delivery, payments, and more.
Ordering is easy! Simply browse through our stores, add items to your cart, select your delivery address, choose a delivery time slot, and proceed to checkout. You can pay using various methods including cards, digital wallets, or cash on delivery.
Yes, you'll need to create a free account to place orders. This allows you to track your orders, save your favorite items, manage multiple delivery addresses, and enjoy a personalized shopping experience.
We currently deliver across major cities in the UAE. Enter your delivery address during checkout to see if we service your area. We're constantly expanding to new locations!
Standard delivery takes 30-45 minutes from order confirmation. Delivery times may vary based on your location, store availability, and order volume. You'll receive real-time updates on your order status.
The minimum order value varies by store, typically ranging from AED 30 to AED 50. Free delivery is available on orders above AED 100. Check the store page for specific details.
Yes! Once your order is confirmed, you can track it in real-time from the "My Orders" section. You'll receive notifications at each stage: order confirmed, being prepared, out for delivery, and delivered.
Yes, you can schedule your delivery for a convenient time slot up to 7 days in advance. Choose your preferred date and time during checkout.
Our delivery agent will contact you if you're not available. You can provide delivery instructions (like leaving items at the door) or reschedule the delivery to a more convenient time.
We accept all major credit/debit cards (Visa, Mastercard, Amex), digital wallets (Apple Pay, Google Pay), and cash on delivery. All online payments are secure and encrypted.
Delivery charges typically range from AED 5 to AED 15 depending on your location and the store. Orders above AED 100 qualify for free delivery. Check your cart for exact delivery fees before checkout.
Yes! We regularly offer discounts, promotional codes, and special deals. Check the "Offers" section on our app/website, or subscribe to our newsletter to stay updated on the latest promotions.
Yes, we maintain the same prices as the physical stores. There are no additional markups on product prices. You only pay for the products, applicable taxes, and delivery fees.
We accept returns for damaged, expired, or incorrect items within 24 hours of delivery. Fresh produce and perishables can be returned if they don't meet quality standards. Contact support with order details and photos for quick resolution.
Go to "My Orders", select the order, and click "Report an Issue". Choose the items and reason for return. Our team will review and process your refund within 3-5 business days to your original payment method.
Yes, you can cancel your order before it's picked up for delivery. Once the order is out for delivery, cancellation may not be possible. Full refunds are issued for cancelled orders.
Log into your account and go to "My Account" or "Profile Settings". Here you can update your name, email, phone number, and delivery addresses.
Click on "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send you a verification code to reset your password.
You can reach us via email at support@freshbasket.ae, through the in-app chat, or by calling our customer service hotline. Our support team is available 7 days a week to assist you.
Absolutely! We use industry-standard encryption and security measures to protect your personal and payment information. We never share your data with third parties without your consent. Read our Privacy Policy for more details.