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Everything you need to know about FreshBasket. Can't find the answer? Chat with our team.
We deliver most orders within 30 – 45 minutes depending on your location and the store you ordered from. You can track your delivery in real-time from the My Orders screen.
You can cancel or modify your order within 5 minutes of placing it. After that, the store may have already started preparing it. Contact our support team immediately and we will do our best to help.
Our store managers keep inventory up to date. If something becomes unavailable after you order, we will notify you and process an immediate refund for that item to your original payment method.
Visit our "Become a Rider" page and fill in the application. Our onboarding team will review your application and reach out within 2 business days.
Minimum order value varies by store, typically AED 30 – 50. Free delivery is available on orders above AED 100. The exact threshold is shown on each store's page.
We accept cash on delivery, all major credit and debit cards (Visa, Mastercard), and popular digital wallets. Card details are encrypted and never stored on our servers.
Yes. During checkout, select "Schedule Delivery" and choose your preferred date and time slot. Scheduled deliveries are available up to 3 days in advance.
Your account is tied to your phone number. If you change your number, contact our support team with proof of identity and we will transfer your account. Data such as order history and saved addresses can be migrated.
Our support team is available around the clock. Start a live chat right now and get instant answers.